Sustain

Events

• December 14, 2010
  E-Courts West (National Center for State Courts) in Las Vegas
• Feb 6 – 8, 2011
  NACM Mid-year conference in Baltimore, MD
• July, 2011
  Ohio Judges Conference
• July 10 – 14, 2011
  NACM Annual conference in Vegas
• October 4 – 6, 2011
  CTC 2011 in Long Beach

News

• August 23
  Saskatchewan Court of Appeal goes live in Criminal on eCourt
• July 10
  Saskatchewan Court of Appeal goes live in Civil on eCourt
• July 10
  Tulare Superior Court goes live on Sustain Web Services in support of IVR/IWR project
• July 10
  Merced Superior Court goes live on Sustain Web Services in support of IVR/IWR project
• Apr 10
  Tulare Superior Court goes live on interface between Sustain and law enforcement agency
• Jan 10
  San Benito Superior Court goes live on Sustain Web Services in support of IVR/IWR project
• Dec 09
  Sierra Superior Court joins Plumas Superior Court on Sustain – first regional courthouse in California
• Dec 09
  Monterey Superior Court goes live on interface between Sustain and Traffic Collections
• Oct 09
  Humboldt Superior Court goes live in Criminal on Sustain, including interfaces with County Law Enforcement Warrant System, and to/from the Humboldt County District Attorney and Jail
• Oct 09
  Washington DC Office of Administrative Hearings goes live on eCourt
• Aug 09
  Tulare Superior Court goes live on interface between Sustain and CA Franchise Tax Board
• Jul 09
  Lake Superior Court goes live on interface between Sustain and its collections agency
• Jul 09
  Merced Superior Court goes live on interface between Sustain and CA Franchise Tax Board
• Jun 09
  Tulare Superior Court goes live on interface between Sustain and Tulare County District Attorney
• May 09
  Monterey Superior Court goes live on Sustain Web Services in support of IVR/IWR
• Mar 09
  Merced Superior Court goes live on Sustain across all case types, including interfaces with the County’s warrant system, a collections agency, and a Web portal
• Feb 09
  Madera Superior Court goes live on interface between Sustain and CA Franchise Tax Board
• Feb 09
  Lake, Madera and San Benito Superior Courts go live on Sustain Web Services in support of IVR/IWR
• Nov 08
  Plumas Superior Court goes live on Sustain

Services

Sustain implementations are professionally managed and tailored to your specific needs. Experienced support comes from seasoned consultants who specialize in creating solutions for courts and justice agencies.

Implementation
Sustain understands how exciting, and potentially disruptive, a software project can be for an organization. It is critical that the implementation be planned and led in a highly coordinated manner. Sustain consultants work with you to prepare and execute an implementation schedule that meets your specific needs and budget. We coordinate with your personnel to capture your processes and recommend changes; configure the system to meet your needs; teach your administrative users to configure; test the system together; and deploy the system on a timeline that makes sense for you. Our goal is to get it done … and to teach you the tools so you can be as self-sufficient as you would like going forward. These things are made possible with a configurable system, and with implementation experts who will help you manage the process from end to end. Scheduled reviews at specific points ensure group buy-in and maintain traction and satisfaction. End user and train the trainer training is delivered just in time with documentation to ensure smooth entry into your new system.
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Data Conversion
Seasoned professionals with court data experience manage your data conversion effort from the very start. This feeds into the configuration process, and as the configuration process moves forward, seeing your data in the new system makes all the difference – and supports change management and training efforts inside your organization. Sustain’s standard methodology moves the project from analysis, including quality assessment and mapping; to the build, including extraction, load and cleansing; to the test and review cycles to verify completeness; to post-conversion processes as needed.
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Interfaces
Interfaces with justice partners and vendors support a critical and ongoing cost- and time-savings function for your court. Sustain’s experts understand the complexities and challenges that interfaces bring, and the return on investment that a well-built interface can quickly provide. Sustain’s Web services-based architecture supports modern and configurable data sharing. Together with configurable solutions that already connect many clients with dozens of agencies and organizations, this works in your favor as you look toward extending your Sustain solution.
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Consulting
Your successful go-live is an important start, and provides an excellent jumping point for expanding the organization’s effectiveness. Sustain’s commitment extends beyond initial production into the future. Our consulting staff is there to help you move forward and gain additional efficiencies with your Sustain software. We provide the following additional services:

• Accounting and fee changes
• Business change analysis
• Business process and efficiency improvement
• Report development
• New administrator training
• New manager training
• Agency interface analysis
• Data analysis and tuning

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