Sustain

Events

• October 24 - 25, 2012
  Forum 2012
  Canadian Forum on Court Technology
  Montreal
• December 10 - 12, 2012
  E-Courts 2012
  Las Vegas
• September 15 - 21, 2013
  CTC 2013
  Baltimore

News

• July 2012
  Saskatchewan EMJA eCourt installation live
• May 2012
  Will County, IL Adjudication eCourt installation live
• Sept 2011
  Gilbert, AZ Prosecutor eCourt installation live
• August 2010
  Saskatchewan Court of Appeal goes live in Criminal on eCourt
• July 2010
  Saskatchewan Court of Appeal goes live in Civil on eCourt
• July 2010
  Tulare Superior Court goes live on Sustain Web Services in support of IVR/IWR project
• July 2010
  Merced Superior Court goes live on Sustain Web Services in support of IVR/IWR project
• Apr 2010
  Tulare Superior Court goes live on interface between Sustain and law enforcement agency
• Jan 2010
  San Benito Superior Court goes live on Sustain Web Services in support of IVR/IWR project
• Dec 2009
  Sierra Superior Court joins Plumas Superior Court on Sustain – first regional courthouse in California
• Dec 2009
  Monterey Superior Court goes live on interface between Sustain and Traffic Collections
• Oct 2009
  Humboldt Superior Court goes live in Criminal on Sustain, including interfaces with County Law Enforcement Warrant System, and to/from the Humboldt County District Attorney and Jail
• Oct 2009
  Washington DC Office of Administrative Hearings goes live on eCourt
• Aug 2009
  Tulare Superior Court goes live on interface between Sustain and CA Franchise Tax Board
• Jul 2009
  Lake Superior Court goes live on interface between Sustain and its collections agency
• Jul 2009
  Merced Superior Court goes live on interface between Sustain and CA Franchise Tax Board
• Jun 2009
  Tulare Superior Court goes live on interface between Sustain and Tulare County District Attorney
• May 2009
  Monterey Superior Court goes live on Sustain Web Services in support of IVR/IWR
• Mar 2009
  Merced Superior Court goes live on Sustain across all case types, including interfaces with the County’s warrant system, a collections agency, and a Web portal
• Feb 2009
  Madera Superior Court goes live on interface between Sustain and CA Franchise Tax Board
• Feb 2009
  Lake, Madera and San Benito Superior Courts go live on Sustain Web Services in support of IVR/IWR
• Nov 2008
  Plumas Superior Court goes live on Sustain

Justice Edition (Windows-based)

Our Justice Edition series of products include the Windows-based Case Manager, Person Manager, Group Manager, Site Manager, and Item Manager. These products serve as the platform to manage all related information.

A case management system must meet the diverse and changing needs of multiple user communities including clerks, judges, and the general public. The system needs to store both structured data such as party information, milestones, and calendaring information and unstructured information such as case minutes, notes, and pleadings. Justice Edition meets these needs and many more.

• Managers
• Customizable Configuration
• Statistical Reporting
• Data Exchange
• Forms and Notices
• Reports

In addition to being functionally rich, one of Justice Edition’s hallmarks is its dynamic configurability. Legislative and business process changes are part of day-to-day life. Justice Edition empowers you to easily tailor your case management system to meet your needs.

Functional
SUSTAIN Justice Edition offers superior data management tools that allow the court to efficiently conduct its business. These include:

• Complete double-entry accounting, including robust capabilities to spread fines and fees over multiple accounts;
• Time standards to monitor and report case milestones;
• Business rules enforcement to manage expected data entry based on preset, filtered parameters;
• Full calendaring and scheduling capabilities, including automatic assignment of cases to judges at initial data entry when desired;
• Rich reporting using the powerful Crystal Reports software;
• Notices and forms using Microsoft Word;
• Field level auditing using Pervasive AuditMaster;
• Child support and spousal support accounting enforcement;
• Conflict checking to alert users when potential scheduling conflicts arise;
• Flexible data entry tools, including court-defined case initiation screens and mass data entry across multiple files;
• Data exchange, providing the ability to share data among SUSTAIN databases.

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Configurable
SUSTAIN Justice Edition’s configurability gives you the ability to tailor the system at installation and to rapidly change in an ever-changing environment. Its information management is based on parent-child relationships between database entities such as parties, charges and events that are court-defined rather than fixed within the database schema. This empowers staff with:

• Freedom to tailor the database to meet court-specific and changing requirements;
• Administrative tools to manage and link tables and reorganize parent and child tables on the fly;
• Completely changeable data entry screens;
• Security administration to quickly add and remove users and control rights as needed.

SUSTAIN Justice Edition allows courts to define exactly how data is organized, arranged, secured, audited and edited for validity

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Scalable
Together with the Citrix® family of products, SUSTAIN Justice Edition scales powerfully and gracefully to accommodate large local and statewide environments, for a centralized case management approach, over the Web. Citrix additionally enhances the manageability of a court’s systems, applications and users, with enterprise-class management and end-to-end command and control. This gives the court the ability to:

• Centralize all case management and related applications, separating the applications’ logic from the user interface.
• Ghost monitor its users from a centralized help desk to quickly resolve end user questions and issues
• Seamlessly integrate a variety of applications, while delivering LAN-like application access.
• Flexibly deploy upgrades and add-on applications, from a variety of devices, providing fewer hardware roadblocks and greater user satisfaction.

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Integrate
SUSTAIN Justice Edition’s mature SDK and API open the door for seamless connectivity solutions with the court’s justice partners. The wide variety of connected partners now includes:

• California, Georgia, Louisiana DMV
• California Department of Justice
• California AOC/JBSIS Reporting
• Douglas County, GA Juvenile (eFiling)
• Illinois Statewide Child Support System
• Jails
• Prosecutors (eFiling)
• VINE
• Warrants systems

This is accomplished using a variety of technologies including .NET, XML, XSLt, and MSMQ.

Connectivity includes:

Web Payments Module

Collections

• CUBS
• GC Services

Imaging

• BMI (www.bmiimaging.com)
• HalFile™ (www.halfile.com)

IVR

• ATI (www.ati-cti.com)
• TelePath™ (www.tpath.com)

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Consulting Services
SUSTAIN products also come with experienced support from seasoned consultants who specialize in creating solutions for courts. Services include:

• End-to-End Implementation Consulting
• Needs Analysis
• Business Process Reengineering
• Configuration
  • Accounting
  • Business Rules
  • Data Entry
  • Data Model
  • Reports and Forms
  • Views
• Data Conversion
• Interfaces
• End User and Train-the-Trainer Training
• Post-Go-Live Optimization
• Standard Clinics:
• Accounting
• Advanced Components
• Automatic Assessment
• Citrix Metaframe Install
• Crystal Reports & Word-Based Forms
• Database Administration
• Implementation
• SUSTAIN Developer’s Kit
• Help Desk Services

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Supported Platforms

Server
Windows 2003, 2008
NetWare 4, 5.1, 6, 6.5

Client
Windows XP, 7

N-tier
Citrix, Terminal Services
Database
Pervasive.SQL™ X, v11

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